Shipping & returns

Shipping & Return Information

There may be times when you need to return a product purchased from us. Our Returns Policy is designed to assist you with your return. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.

Goods manufactured or tooling modified to customer’s specifications are not returnable. It is the responsibility of the Customer to carefully inspect the goods immediately they are delivered.

If you are not completely satisfied with goods that are purchased off the shelf (not manufactured by CSK), simply return the item/s to us in their original condition within 14 days of receipt with a copy of your Invoice or Receipt. We will issue a refund on receipt, or exchange the item if preferred.

Please note: For any returns the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

We accept returns for item exchanges and faulty products only and no returns for any manufactured good will be authorised. Items that are returned must be in ‘as new’ condition. We do not accept returns on items which have been used in any way. Returns must be actioned within 14 days.

We will always work with customers to resolve any issues.

I entered the wrong shipping address in my order, what can I do?

If you have entered the wrong shipping address into your order, and your order has been placed, please contact our staff immediately on +61732040977. From time to time our staff may dispatch items on the same day (if cleared by 3pm on business days), so if an item gets sent out to the wrong address supplied, we cannot recover those losses.

Contacting us

If you have any questions or comments about this Shipping & Returns policy, please contact Combined Saw and Knife by e-mail to: sharpen@combinedsaw.com.au

Changes to the Shipping & Returns Policy

The Shipping & Returns policy may change from time to time. The policy was last updated on 1 February, 2017.