Shipping & returns

Shipping & Return Information

There may be times when you need to return a product purchased from us. Our Returns Policy is designed to assist you with your return. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.

Goods manufactured or tooling modified to customer’s specifications are not returnable. It is the responsibility of the Customer to carefully inspect the goods immediately they are delivered.

If you are not completely satisfied with goods that are purchased off the shelf (not manufactured by CSK), simply return the item/s to us in their original condition within 14 days of receipt with a copy of your Invoice or Receipt. We will issue a refund on receipt, or exchange the item if preferred.

* For returns of custom bandsaw blade please skip to next heading.

Please note: For any returns the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

We accept returns for item exchanges and faulty products only and no returns for any manufactured good will be authorised. Items that are returned must be in ‘as new’ condition. We do not accept returns on items which have been used in any way. Returns must be actioned within 14 days.

We will always work with customers to resolve any issues.

Custom Bandsaw Blade Returns

This policy outlines the terms and conditions for warranty claims on bandsaw blades sold by Combined Saw & Knife. It ensures a consistent and fair process for returns related to manufacturing defects.

Warranty Coverage

Bandsaw Blades are covered under warranty for manufacturing defects only. This includes:

Broken welds
Inncorrect blade length

Warranty Exclusions

The warranty does not cover damage or breakage due to:

Misuse or incorrect application (e.g. wrong blade for material)
Improper installation or tensioning
Operator error
Natural wear and tear
Overheating due to insufficient lubrication or feed pressure
Accidental damage
Blades that have been sharpened

Warranty Period

Warranty claims must be made within 30 days of the original purchase date.

Return Procedure

To initiate a warranty return:

Contact our customer service team with your Invoice No and a description of the issue.
Provide clear photos of the blade showing the defect (especially in cases opf broken welds or incorrect size)
Upon review, we may request the blade to be returned for inspection
if the blade is found to be defective under warranty, a replacement blade or store credit will be issued at our discretion. This will depend on the availability of stock material at time of return.

Shipping Costs

If the blade is confirmed as defective, return shipping will be refunded
If the blade is not deemed defective, return shipping costs are the customer's responsibility

Limitation of Liability

Our liability is strictly limited to the replacement or refund of the defective blade. We are not responsible for incidental or consequential damages, downtime, or lost productivity.

I entered the wrong shipping address in my order, what can I do?

If you have entered the wrong shipping address into your order, and your order has been placed, please contact our staff immediately on +61732040977. From time to time our staff may dispatch items on the same day (if cleared by 3pm on business days), so if an item gets sent out to the wrong address supplied, we cannot recover those losses.

Contacting Us

If you have any questions or comments about this Shipping & Returns policy, please contact Combined Saw and Knife by e-mail to: sharpen@combinedsaw.com.au

Changes to the Shipping & Returns Policy

The Shipping & Returns policy may change from time to time. The policy was last updated on 1 August, 2025.